At Techgram ("we", "us", or "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website techgram.ca or engage with our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
This policy has been prepared in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information — name, email address, phone number, and business name provided through contact forms or project inquiries.
- Communication data — messages, emails, or other correspondence you send to us.
- Usage data — information automatically collected when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
- Cookies and tracking data — small data files placed on your device to improve your browsing experience (see Section 7 below).
- Project and billing information — details necessary to deliver services, such as project scope, timelines, and payment information (processed securely through third-party payment providers).
We do not knowingly collect personal information from individuals under 18 years of age.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to inquiries and communicate with you about your project or our services.
- Provide, manage, and improve the services we deliver to you.
- Send service-related notifications and updates.
- Process payments and manage billing.
- Analyze website usage to improve our content, features, and user experience.
- Comply with legal obligations and enforce our agreements.
- Send marketing communications where you have consented to receive them (you may opt out at any time).
3. Legal Basis for Processing
We process your personal information on the following grounds:
- Consent — where you have provided explicit consent, such as subscribing to marketing emails or submitting a contact form.
- Contractual necessity — to perform a contract with you or to take pre-contractual steps at your request.
- Legitimate interests — to operate and improve our business, provided that such interests are not overridden by your rights.
- Legal obligation — where processing is required to comply with applicable law.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
- Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting, analytics, email delivery, payment processors). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Legal requirements — if required to disclose information by law, court order, or governmental authority.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With your consent — for any other purpose with your explicit consent.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.
Project-related records are typically retained for a minimum of 7 years to comply with Canadian tax and business record-keeping requirements.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
- HTTPS/TLS encryption for all data transmitted through our website.
- Secure, access-controlled systems for storing client data.
- Regular security reviews and updates.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for basic website functionality.
- Analytics cookies — to understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymized where possible.
- Preference cookies — to remember your settings and preferences.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Rights
Under PIPEDA and applicable Canadian privacy law, you have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — request that inaccurate or incomplete information be corrected.
- Withdrawal of consent — withdraw consent to processing at any time, subject to legal or contractual restrictions.
- Deletion — request that we delete your personal information where there is no lawful basis for continued processing.
- Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details in Section 12.
10. Marketing Communications
With your consent, we may send you emails about our services, promotions, or company news. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We comply with Canada's Anti-Spam Legislation (CASL) for all commercial electronic messages.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
We will respond to all privacy-related inquiries within 30 days of receipt.